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Trainer / Facilitator

Umhlanga, KZN
A leading Contact Centre is seeking vibrant Trainers / Facilitators to join their dynamic Learning and Development team.

Role and Responsibilities:
  • Conduct training needs assessments to identify training opportunities for individuals, teams and functional areas
  • Equip trainees with the skills needed to maximize sales opportunities using a professional and consistent approach
  • Identify coaching and training needs within the training and live environments
  • Design and develop learner and facilitator training material and documentation
  • Regularly update training material with relevant product changes
  • Pro-actively obtain feedback from managers regarding the content of training material by comparing training scores with actual performance
  • Create brochures and training material, and develop multimedia visual aids and presentations
  • Assess impact of the training investments made within the Company
  • Partner with training vendors in order to deliver targeted training development programs
  • Provide reporting and analysis on key Organizational training data/metrics
  • Coordinate Training logistics and data management
  • Design Conduct behavioral Training programs

Minimum Requirements:
  • At least 1 years’ experience in Training & Development
  • Matric
  • Contact Centre facilitation experience (preferable)
  • Excellent Facilitation skills
  • Excellent written and spoken English
  • Experience in delivering multiple training initiatives for various stakeholders
  • Must be proficient on Powerpoint / Excel and Word
  • The individual should preferably have their own transport
  • Clear criminal record and credit record

Key Requirements:
  • Confidence
  • Assertive
  • Friendly disposition (focus on relationship building and collaboration)
  • A drive to succeed, be accountable, use initiative and take responsibility

If you have not had any response in two weeks, please consider your vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions which may become available in the future.
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